IcareLabs Blog

Recently, our very own Director of Sales and Marketing, James Stephany, took time out of his busy schedule to give a lecture at Wiregrass Georgia Technical College.

This was a great opportunity for James to share his belief in the importance of opticians and their labs being on the same page. This cooperation is paramount in ensuring every patient can get the best possible pair of glasses to fit their needs and lifestyle.

In my previous blog posts I showed you how easy it is to order your stock lenses through our myIcareLabs customer portal. But what about checking out to receive your stock order?

Hello everybody,

My name is Troy Payne, part of the third generation of the Payne family here at IcareLabs. Since Graduating from the University of Central Florida (GO KNIGHTS!!!) with a degree in Entrepreneurship and Business Management, I have been working on the retail side of the optical industry full time.

One of our most praised functions in the myIcareLabs customer portal is the ability to easily order your stock lenses.

IcareLabs is committed to making sure your practice has the lenses you need, when you need them!

Ordering stock frames has never been easier thanks to IcareLab's easy to navigate myicarelabs.com customer portal.

We can offer your practice a wide variety of options that enable you to decrease the amount of time your patients are waiting for their new glasses.

As we have mentioned before, IcareLabs has been at this for 50 years now and has seen it all. We pride ourselves on finding solutions to problems and then implementing them.

One problem all labs and lab customers have experienced too often is input errors on phone and fax orders. As hard as we tried we could not come up with a phone or fax system that met our stringent accuracy standards.

So we created our state-of-the-art myIcareLabs online ordering portal:

One question we are often asked by new customers is how does your shipping work? 

IcareLabs was one of the first wholesale optical labs in the country to provide inter-state shipping.

With over 50 years of experience, we've learned that our customers know what's best for their business and patients.

That's why when it comes to shipping we give you control.

Here at IcareLabs, we're celebrating our very first jobs completed 50 years ago today.

Those first 6 jobs took that whole day to complete. We are doing quite a few more than 6 jobs in a day now. We have seen a lot of changes over the past 50 years.

We celebrated this half century of serving some of the greatest customers in the country by making the largest upgrade in our history.

IcareLabs: 2015 Lab Innovator

We are proud and honored to have been selected as Lab Innovator for 2015 by Optical Lab Products Magazine!

It's a very satisfying thing to see all the hard work being recognized! In the past few years, our leadership has succeeded in really turning things around. 

We have invested millions of dollars in upgrading our state-of-the-art laboratory and AR lab. We've also streamlined our ordering process and eliminated unnecessary expenses along the way. All this results in a much higher quality product, faster turn around time and our commitment to the lowest prices in the industry. 

"IcareLabs is a carefully constructed machine dedicated to providing its customers with quality products in a timely manner and exceptional service, all with very competitive pricing. The company didn’t pick two; it chose to offer all three. That is a true model for success."

We couldn't have done it without our greatest resource: our employees!

We realize there are many choices when it comes to your optical lab.

In this article, we wanted to list several recent industry awards our lab has been chosen for, and let you know about some serious upgrades we've recently made to our state-of-the-art optical lab!

IcareLabs Industry Awards:

• Lab Innovator of 2015 from Optical Lab Products magazine
• Essilor Independent Distribution Division's Lab of the Year for 2013
• Ranked among the top-ten independent wholesale optical labs in the United States

Recent Laboratory Upgrades:

• We recently completed a multi-million dollar upgrade to our lab that doubled the capacity of our digital line.
• Just 2 years ago, we upgraded our AR lab to double our capacity.

What does this mean to you?

Well, at IcareLabs, our lab is constantly improving.These upgrades allow us to keep up with demand, and help to ensure that your jobs will be completed in the fastest time possible. And, these upgrades give us redundancy, if needed.

A picture tells a thousand words, so here are a few images from this year when we upgraded our 15,000 sq ft lab in St. Petersburg, FL.