IcareLabs Blog

Today we celebrate 55 amazing years thanks to our amazing team members. We would also like to thank the many eyecare professionals across the USA who have supported us over the years.

Let's take a look at what 55 years looks like in numbers.

Another year down and many great lessons learned over the course of this past year. We've completed several equipment upgrades and fine-tuned numerous processes within the lab itself. Along the way, we've zeroed in o areas for improvement in the New Year. Let's take a look at what we learned and what it all means for us heading into 2023.

Through our customer feedback, we have learned that the best lab to work with is the easiest. With our recent online upgrades, working with IcareLabs has never been easier!

My name is Tina Farrell and I am so excited to be part of the IcareLabs team. I have worked in the optical industry for over 33 years and have been a customer of IcareLabs for over 15 years. Working with them from the outside only grew my desire to be part of something so special.

With this year almost complete, 2021 has truly been a year for the history books; in more ways than we can count. Earlier this year, the 3rd generation of Payne leadership took the helm at IcareLabs. I proudly accepted the position of President alongside my cousin, Tyler Payne, stepping into the Executive Vice President role and my brother, James Payne, as our Vice President of Technology.

We are also blessed to have the brilliant wisdom of Scott & Skip Payne to continue guiding us in their Senior Advisor roles. I know my grandfather would be proud to see how far we have come as a company and as a family.

Recently we had the opportunity to give back to our community and help enrich the lives of elementary students in our community with the Great American Teach-In. This annual event invites local businesses to come and speak to students directly about what they do and how they do it.

2020 has been a long year. Covid has kept most of us bottled up at home and cabin fever has become very real to many of us. The good news is that we have made it through the summer. Going outside is now bearable as temperatures start to drop across the USA. So why not get out of the house? Our mental health could use a change of scenery and there is no better time than fall to go out and enjoy the fresh air.

Here are 4 simple activities that could help you break out of the monotony of being cooped up indoors.

Always striving to better ourselves so we can better serve our customers, the myIcareLabs.com customer portal has just finished a big upgrade! You asked, and we listened.

After logging into your myIcareLabs account, you can process your check payments with us 24/7. Using our new eCheck option has no extra costs or hidden fees. Simply enter your information and your payment will be posted to your account the next business day.

Here at IcareLabs, we understand that every job we process is more than just a number. Every lens tells a story. It's your patient that we get to help recreate perfect vision for!

Our customer service team understands this too, which is why we've geared our entire company around being able to provide your practice with the best customer service possible.

We are able to maintain a 98.3% answer rate. When our accounts call us, we answer!

Here at IcareLabs we believe that every practice should have easy access to the resources they need whether they have an account with us or not. That's why we've redesigned and launched the new IcareLabs Resource Center. Your one-stop shop for all of your ECP and POP needs!