IcareLabs Blog

My name is Tina Farrell and I am so excited to be part of the IcareLabs team. I have worked in the optical industry for over 33 years and have been a customer of IcareLabs for over 15 years. Working with them from the outside only grew my desire to be part of something so special.

With this year almost complete, 2021 has truly been a year for the history books; in more ways than we can count. Earlier this year, the 3rd generation of Payne leadership took the helm at IcareLabs. I proudly accepted the position of President alongside my cousin, Tyler Payne, stepping into the Executive Vice President role and my brother, James Payne, as our Vice President of Technology.

We are also blessed to have the brilliant wisdom of Scott & Skip Payne to continue guiding us in their Senior Advisor roles. I know my grandfather would be proud to see how far we have come as a company and as a family.

Recently we had the opportunity to give back to our community and help enrich the lives of elementary students in our community with the Great American Teach-In. This annual event invites local businesses to come and speak to students directly about what they do and how they do it.

2020 has been a long year. Covid has kept most of us bottled up at home and cabin fever has become very real to many of us. The good news is that we have made it through the summer. Going outside is now bearable as temperatures start to drop across the USA. So why not get out of the house? Our mental health could use a change of scenery and there is no better time than fall to go out and enjoy the fresh air.

Here are 4 simple activities that could help you break out of the monotony of being cooped up indoors.

Always striving to better ourselves so we can better serve our customers, the myIcareLabs.com customer portal has just finished a big upgrade! You asked, and we listened.

After logging into your myIcareLabs account, you can process your check payments with us 24/7. Using our new eCheck option has no extra costs or hidden fees. Simply enter your information and your payment will be posted to your account the next business day.

Here at IcareLabs, we understand that every job we process is more than just a number. Every lens tells a story. It's your patient that we get to help recreate perfect vision for!

Our customer service team understands this too, which is why we've geared our entire company around being able to provide your practice with the best customer service possible.

We are able to maintain a 98.3% answer rate. When our accounts call us, we answer!

Here at IcareLabs we believe that every practice should have easy access to the resources they need whether they have an account with us or not. That's why we've redesigned and launched the new IcareLabs Resource Center. Your one-stop shop for all of your ECP and POP needs!

Our family had no idea how drastically all our lives would be forever changed when my grandfather, John W. Payne, founded IcareLabs 51 years ago. In 2008, John was posthumously inducted into the Lab Division Hall of Fame. I am beyond honored to announce one of his sons, and my uncle, Skip Payne, will be inducted into the Lab Division Hall of Fame in 2019!

When my father started IcareLabs over 50 years ago, we had no idea just how far we would come all these years later. Our family moved to Florida to pursue my father's dream of starting an optical lab, with not only the best prices, but also the best selection. At the time, none of us knew just how drastically our lives were going to be forever changed.

One reason your patients come to your practice is the customer service they receive. If they have a bad experience then they are less likely to return.

A good experience can give you precious word of mouth advertising and that unsolicited recommendation from one patient to another is more valuable than just about any other type of advertising for your practice!

Here at IcareLabs, we try to operate with the same kind of mindset. Last year 15% of our new customers were direct referrals from our current customers. We like to say we're big enough to meet all your needs, yet small enough to care. Ever wonder why that is?