Remakes have been, continue to be, and probably will always be a sad part of our industry.
Depending on who you ask, remakes range from 5% to 15% nationally. Remakes are not only
costly and thus frustrating, but they're also a massive negative to your patient.
Let’s remember that your patient is actually a customer. Most importantly they are a customer that you would like to return to you over and over through their lifetime. Remakes for any reason cause your customer to spend the time that they most likely do not have to come back to your office with any problem, only to be followed up with another return visit to pick up their “fixed” pair of glasses.
Remakes also take up your and your staff's valuable time. The time that could be spent bringing in new business is being spent making an old job right. Whether it is an Rx issue, non-adapt to a progressive, base curve problem, material adaptation, or a simple fitting error, redos cost us all money and time. Regardless if your lab charges for the remakes or not, the truth is this: just like a head-butt, no one wins with a redo.
With all of this in mind let’s look at a few key ways to cut down on remakes.