IcareLabs Blog

How to cut down on costly remakes by IcareLabs

How To Cut Down On Costly Remakes

Feb 23, 2021 10:53:20 AM

Remakes have been, continue to be, and probably will always be a sad part of our industry.
Depending on who you ask, remakes range from 5% to 15% nationally. Remakes are not only
costly and thus frustrating, but they're also a massive negative to your patient.

Let’s remember that your patient is actually a customer. Most importantly they are a customer that you would like to return to you over and over through their lifetime. Remakes for any reason cause your customer to spend the time that they  most likely do not have to come back to your office with any problem, only to be followed up with another return visit to pick up their “fixed” pair of glasses.

Remakes also take up your and your staff's valuable time. The time that could be spent bringing in new business is being spent making an old job right. Whether it is an Rx issue, non-adapt to a progressive, base curve problem, material adaptation, or a simple fitting error, redos cost us all money and time. Regardless if your lab charges for the remakes or not, the truth is this: just like a head-butt, no one wins with a redo.

With all of this in mind let’s look at a few key ways to cut down on remakes.

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FogAway spray now available at IcareLabs

FogAway Spray Is Now Available

Feb 11, 2021 4:16:57 PM

Wearing masks has definitely been a task for everyone. The difficulty is patched up even more with those wearing glasses. Fogging issues can be a real and ever severe problem for eyeglass wearers while utilizing the protection of a mask. I personally fall into the glass wearing, category so when IcareLabs started researching this FogAway product I was super excited!

We had tried a couple of other tricks and even a few over the counter products and nothing worked well on lenses with AR coatings. I have to admit that I was a bit suspect, but I was willing to try anything to quit dealing with my glasses fogging up.

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Compensated prescriptions for your glasses explained!

How To Understand Compensated Prescriptions For Patient's Lenses

Apr 9, 2020 10:45:00 AM

Lens technology continues to grow along with the needs and wants of our patients.  More of them are seeking the best vision possible out of their lenses. While high end, compensated lenses more than fill their needs. They have also become viewed by many as a necessary evil. I believe with better understanding, almost all will see them as a necessary good with a few minor drawbacks.

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IcareLabs is a wholesale optical lab that wants to make sure you can get less remakes on your patient's lenses

How To Get Less Remakes From Your Wholesale Optical Lab

Mar 30, 2020 3:49:21 PM

In the relationship between the lab and the optician, nothing is more agreed on than the aggravation of redoes and remakes. No one wins when a job has to go back to the lab to be redone.


Above all else, the patient has to experience a delay in receiving their new glasses. Often these delays can harm your reputation as an eye care professional. When the delay goes on long enough it could cost you return business and even force a refund and lost sale.

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Improve your optical customer retention with these best practices

8 Best Practices For Improving Optical Customer Retention

Mar 27, 2020 1:53:11 PM

 

The hard part has been done. Your marketing efforts paid off and you have a new patient. Now comes the next step, what do you to keep them coming back year after year?

Retaining your patient base might be the most important job you have. Your goal should always be to turn a first-time buyer into a stark raving mad fan of you and your business. The good news with this is that it will not cost much. You will not need an expensive marketing program to accomplish this.

It all starts with you and your staff. Make a few changes and focus on a few tasks and you will see your retention numbers grow.

Here are 8 keys to improving your customer retention.

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Know when to use high index materials to give your patients the look they want and works with their prescription!

When To Use High Index Lens Materials For Your Patient's Glasses

Aug 27, 2019 1:04:29 PM

With all of the options available in lens designs and materials, we truly are working in the golden age of optics. Never has there been more options and custom designed products to cover the vast array of our patients' needs. From specialized Single Vision products for young readers to fully compensated digital progressives offering wide field of views.

While we get plenty of training on these new products I find that many of us question when to use high-index lenses and why. Many do not understand the benefits and fear the drawbacks. 

In this brief article, I hope to clear up some misconceptions while giving you some parameters of when to use high index. 

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4 Reasons you should be dispensing fixed corridor progressive lenses

4 Reasons To Use Fixed Corridor Progressive Lenses

Jun 27, 2019 8:59:00 AM

 

In September of 2018 we took a look at the differences between fixed corridor vs. variable corridor digital progressives. While this is a good explanation of how to get the best out of each, fixed corridor progressive lenses can give you a new arsenal to keep your patients happy

We are seeing more of our customers choosing fixed corridor for their patients progressive glasses and for good reason. This blog will give you best practices when fitting your patients with fixed corridor progressives. The first step is using a product that allows for fixed corridor length. Shamir, Seiko, and our house brands (Legacy and Heritage) give you this ability.

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Transitions Lenses Processed In-House At IcareLabs

10 Simple Ways To Include Transitions Lenses In The Patient Journey

May 2, 2019 9:59:57 AM

Transitions photochromic lenses are an excellent way to increase patient satisfaction while also helping to increase your optical revenue and positively influence future patient experiences. It's a win-win for both you and your patients!

 

Transitions has come up with 10 simple ways that you can help engage your patients and your practice to include Transitions lenses on the entire patient journey:

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