We have just finished an update with our state-of-the-art surfacing equipment which enables us to surface the Varilux X Series lenses in-house. With this, we are now able to produce the full line of Varilux digital products in-house along with the full line of Crizal products.
Always striving to better ourselves so we can better serve our customers, the myIcareLabs.com customer portal has just finished a big upgrade! You asked, and we listened.
After logging into your myIcareLabs account, you can process your check payments with us 24/7. Using our new eCheck option has no extra costs or hidden fees. Simply enter your information and your payment will be posted to your account the next business day.
Here at IcareLabs, we understand that every job we process is more than just a number. Every lens tells a story. It's your patient that we get to help recreate perfect vision for!
Our customer service team understands this too, which is why we've geared our entire company around being able to provide your practice with the best customer service possible.
We are able to maintain a 98.3% answer rate. When our accounts call us, we answer!
Our family had no idea how drastically all our lives would be forever changed when my grandfather, John W. Payne, founded IcareLabs 51 years ago. In 2008, John was posthumously inducted into the Lab Division Hall of Fame. I am beyond honored to announce one of his sons, and my uncle, Skip Payne, will be inducted into the Lab Division Hall of Fame in 2019!
At IcareLabs we were founded with one simple goal in mind; to provide the largest selection of high quality lenses for the best possible prices. Over 50 years later we still believe this is one of our strongest selling points. We also understand that every practice needs to be able to offer options for every patient.
From the high-end, top of the line digital progressive lenses to value driven lenses for more budget-conscious patients. We know that the most successful practices are able to accommodate their patients needs and budget constraints. We strive to handle all of those jobs for you. Let's take a look at everything IcareLabs can bring to your dispensing table.
When my father started IcareLabs over 50 years ago, we had no idea just how far we would come all these years later. Our family moved to Florida to pursue my father's dream of starting an optical lab, with not only the best prices, but also the best selection. At the time, none of us knew just how drastically our lives were going to be forever changed.
Topics: About IcareLabs
One reason your patients come to your practice is the customer service they receive. If they have a bad experience then they are less likely to return.
A good experience can give you precious word of mouth advertising and that unsolicited recommendation from one patient to another is more valuable than just about any other type of advertising for your practice!
Here at IcareLabs, we try to operate with the same kind of mindset. Last year 15% of our new customers were direct referrals from our current customers. We like to say we're big enough to meet all your needs, yet small enough to care. Ever wonder why that is?
IcareLabs was founded in 1968 with the mindset that we should be able to offer our customers the widest possible variety of lenses and services at the best possible prices. Over 50 years later, that sentiment is as true today as the day we ground our first pair of lenses!
One question I hear often from customers is "What makes IcareLabs different?"
Our myIcareLabs.com customer portal is your one stop shop for everything your practice needs to be able to run smoothly.
Built in-house by James Payne in 2008, the simple and friendly user interface gives you complete access to every benefit you receive by being part of the Icare family.
The myicarelabs.com customer portal does more than just simply placing your orders. We've already covered how you can order stock lenses/frames, print shipping labels, take care of lab credits, and easily find what you're looking for.
How would you like the ability to track all of your jobs in progress or pull up completed jobs in on convenient location?