James Stephany

James Stephany is the Director of Sales here at IcareLabs with an in-depth knowledge of all things optical that can only be gained by decades in the industry in both the lab and retail. He loves educating everyone on the latest and greatest technologies in the optical industry as well as helping practices big and small increase their bottom lines without sacrificing anything for their patients.

Recent Posts

Healthy Opticians = Happy Patients!

Posted by James Stephany on Nov 20, 2020 9:59:32 AM

One thing that isn't always at the top of everyone's list around the holidays is staying healthy. We are more focused on getting ready for the holidays and enjoying all the good cooking (myself included).

 

Is your practice encouraging employees to strive for healthy living instead of having that extra helping of mashed potatoes and gravy? Let's look at some easy ways to do just that along with numerous benefits that may surprise you.

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Topics: Optical Sales Coach

Hoya Going 100% Freeform

Posted by James Stephany on Oct 27, 2020 4:43:43 PM

Hoya Vision Care has just announced that they will be phasing out all of their traditional PALs starting on November 1, 2020. Their announcement mentioned the need for simplification in the offerings. This will have a direct impact on us as we will start seeing our ability to order the Hoya traditional progressive lenses go away sometime in Q4 of 2020.

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Topics: Lens Designs

PracticePlus & IcareLabs Gives Your Optical $30 Back Per Qualified PAL

Posted by James Stephany on Oct 13, 2020 1:45:37 PM

The PracticePlus program can be your complete office solution for your patients. From help with your in-office displays to name brand lenses and no-glare coatings your patients will love.

 

The program also includes easy to achieve goals that provide lifetime rebates for your optical. Right now, you can even get double your money back through the end of 2020!

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Topics: Optical Sales Coach

It’s Fall Y’all

Posted by James Stephany on Sep 28, 2020 9:18:00 AM

2020 has been a long year. Covid has kept most of us bottled up at home and cabin fever has become very real to many of us. The good news is that we have made it through the summer. Going outside is now bearable as temperatures start to drop across the USA. So why not get out of the house? Our mental health could use a change of scenery and there is no better time than fall to go out and enjoy the fresh air.

Here are 4 simple activities that could help you break out of the monotony of being cooped up indoors.

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Topics: About IcareLabs

The Power Of Value PALs

Posted by James Stephany on Aug 24, 2020 4:08:47 PM

Selling is simply about having a conversation with a person and helping them improve their lives. What other industry offers a better life improvement than ours? A recent study showed that people prioritized their vision over any other part of their bodies. We would rather lose limbs than vision.

We get to help create better vision for our fellow human beings every day. There are not many better callings than what we get to do. It should be rewarding, easy, and stress-free but we all know it often isn’t. So what can we do to try and keep it simple and not lose the sale?

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Topics: Optical Sales Coach

The Varilux Comfort Max Progressive Lens Launch

Posted by James Stephany on Aug 10, 2020 2:55:01 PM

A few years back Essilor shook things up a bit when they released the Comfort 2. There was a bit of panic that they might have made changes to the #1 selling PAL in history that might have not worked. Years later we all know that the changes made to the Comfort not only worked but worked well.


Back then Essilor looked into the "visual needs" changes that had occurred over the previous 10-15 years. Through this research, Essilor was able to update to venerable Comfort design to meet the needs of our modern patients.


Well, they have done it again with the launch of the Varilux Comfort Max. As our lifestyles continue to change so do the needs of our presbyopic patients.

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Topics: Lens Designs

Customer Experience – What It Is And Why It Matters!

Posted by James Stephany on Jul 7, 2020 3:59:40 PM

Customer experience has become a hot term in the retail world. There are many folks out there making a very good living helping businesses improve their overall customer experience for their customers.

 

With all of this, there are many who still confuse customer experience with customer service. In reality, customer service is just one part of the actual customer experience. There are 6 elements to creating a great customer experience.

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Topics: Optical Sales Coach

What Is Your Optical Capture Rate And Why Is It Important?

Posted by James Stephany on Jun 25, 2020 9:00:00 AM

In January of this year, I posted a blog hoping to draw your attention to 3 important drivers of your business to focus on in 2020. These were capture rate, retention, and increase your average sales price (ASP) per sale.

Who could have foreseen the events that have transpired in our world over the last 5 months? The COVID-19 pandemic has shaken all of us to the core. Most non-essentialbusinesses were closed down for some period of time; many for months.

The optical industry was hit as hard as any. Most offices closed to all but emergency services. Opticals were shuttered or left to just do repairs and adjustments. Overall the industry saw up to an 85% reduction in sales. We are coming back strong but still learning to live in the new normal. While we could debate whether all of this caution was warranted or not, the facts remain, we all lost sales. Increasing your optical capture rate has never been more important than now.

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Topics: Optical Sales Coach

Kodak Lens Custom Prints For Your Optical Dispensary Now Available!

Posted by James Stephany on Jun 18, 2020 1:25:17 PM

Kodak Lens now has several fantastic custom printed options that your optical dispensary can take advantage of. These tailored options allow you to remind patients about your practice and the multiple options provided by Kodak Lens. Let's take a look at a few of these choices to get a better idea of how they can help your optical business.

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Topics: ECP Marketing

Focusing On Your Optical Dispensary And It's Success

Posted by James Stephany on May 27, 2020 3:15:31 PM

Thankfully, many of you have reopened and have started doing business in this new normal Covid-19 world we find ourselves in now. We are strong and resilient and will recover from this, but things have changed. As 2019 closed out our economy was booming. We were seeing some of the lowest unemployment levels in history, consumer confidence was high, and all was good. Then along came this virus and everything has changed.

 

Unemployment is at 15% and many believe it is closer to 20% with those on temporary furlough included. The consumer confidence index crashed in April to its lowest point in 6 years. We are starting to hear from a sizable group of economists that we have already entered a recession. In this politically polarized world we live in I am not sure just what to believe. I do think we all can agree that our consumers have to be shaken. Even those not affected by lay-offs or decreases in business will be a bit more conservative with their money.

 

How can you keep your focus on the success of your optical dispensary?

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Topics: Optical Sales Coach

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