IcareLabs Blog

We are all in the business of striving to help each patient recreate perfect vision and we always hope every patient leaves satisfied. While we know that won't always be the case, there are some key drivers that will help to achieve those lofty goals!

Every patient is different and even in patients with similar Rx's the end result for their lenses can have a wide amount of variance. This is all based upon their individual needs.

From older traditional progressives like the tried and true Varilux Comfort to newer top of the line digital progressives like the Shamir Autograph Intelligence, and even with simple single vision lenses or new technology like Eyezen single vision lenses, every patient has a wide variety of options available to them.

Here are 4 easy ways you can increase patient satisfaction at your optical dispensary:

One reason your patients come to your practice is the customer service they receive. If they have a bad experience then they are less likely to return.

A good experience can give you precious word of mouth advertising and that unsolicited recommendation from one patient to another is more valuable than just about any other type of advertising for your practice!

Here at IcareLabs, we try to operate with the same kind of mindset. Last year 15% of our new customers were direct referrals from our current customers. We like to say we're big enough to meet all your needs, yet small enough to care. Ever wonder why that is?

Kodak Lens recently released their newest version of their popular Unique lens with the Kodak Unique DRO progressive lens.

Building upon the ever change needs of modern presbyopes, reading habits continue to increase the time spent on mobile devices. Hours a day are spent using cell phones and tablets on social media, news, shopping, and driving directions. 

The Kodak Unique DRO uses Dynamic Reading Optimization (DRO) that helps enrich and enhance the reading area.

Kodak Lens has the tools to help you update your office while increasing your average selling prices by combining the strength of the Kodak brand with eye catching displays, signage, and an in-store “Educational Center”.

The Kodak Lens Educational Center is the centerpiece of the Kodak Lens Corner program. The two-sided educational display offers you a freestanding hands-on demonstration tool helping to engage patients. Patients are encouraged to pick up each frame and demo the effects.

The six, eye catching bright red frames demo no-lines, non-glare, advanced blue light protection, Transitions, high index materials, and polarized.

With over 50 years of doing business, Icarelabs labs has seen its fair share of changes. No other year has seen more changes than 2018. On May 17^th, 2018 we celebrated or 50^th anniversary and made sure we purchased some great gifts for ourselves in the process.

Along with this fantastic milestone we went too 100% digital processing by adding an additional 3 digital generators and multiple soft polishers.

These upgrades gave us the ability to process even more digital designs than ever. We also introduced our second line of house-branded digital progressives in 2018. Always with a thought to our past as we press forward, we felt there was no better name than Heritage.

In a market flooded with over a hundred different progressive lens options how do you choose which one or ones to use? Should you be using a branded product or a house brand product? I simply say yes! You should be using both and here's why.

Shamir set the bar very high with the success of the Shamir Autograph 2 and Shamir Autograph 3. This cemented their place in the optical industry as a leader with cutting-edge lens designs.

They've done it again with the recent introduction of the Autograph Intelligence:

As a wholesale optical lab, we do not wake up in the morning hoping we can create issues for you and your patients. It is actually the exact opposite. We love the fact that by partnering with you and your practice, we're able to provide your patients with the best vision possible.

Throughout my day, I am asked many questions here at IcareLabs. The one question that I seem to be getting more often is about fixed corridor progressives and how they compare with variable corridor in digital designs. When is one better than the other and what are the advantages of both?

I hope to answer that for you today.

Essilor's Ultimate Lens Package has been extended until the end of this year and IcareLabs wants to help you provide your patients with a second pair they will love. We can also help your bottom line to boot!