How to Handle Challenging Customers Without Giving Away the Store
Sep 22, 2026, 9:00:03 AM
If you’ve worked in optical for more than five days, you already know the scene: a patient walks in looking frustrated, discouraged, or absolutely certain their glasses have betrayed them. Maybe the frame feels off. Maybe the progressive lenses are winning the adaptation battle. Maybe the glasses looked a lot better in theory than they do in the mirror.
And sometimes, if we’re being honest, the glasses aren’t the only thing having a rough day.
