IcareLabs Blog

The History Of IcareLabs

Posted by Skip Payne on May 17, 2019 4:18:51 PM

 

When my father started IcareLabs over 50 years ago, we had no idea just how far we would come all these years later. Our family moved to Florida to pursue my father's dream of starting an optical lab, with not only the best prices, but also the best selection. At the time, none of us knew just how drastically our lives were going to be forever changed.

 

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Topics: About IcareLabs

Putting The Service Back In Customer Service

Posted by James Stephany on May 7, 2019 5:45:55 PM

 

One reason your patients come to your practice is the customer service they receive. If they have a bad experience then they are less likely to return.

 

A good experience can give you precious word of mouth advertising and that unsolicited recommendation from one patient to another is more valuable than just about any other type of advertising for your practice!

 

Here at IcareLabs, we try to operate with the same kind of mindset. Last year 15% of our new customers were direct referrals from our current customers. We like to say we're big enough to meet all your needs, yet small enough to care. Ever wonder why that is?

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Topics: Insider, Eye Care Community, About IcareLabs

What is the Icare difference?

Posted by Dee on Mar 12, 2019 3:43:13 PM

 

IcareLabs was founded in 1968 with the mindset that we should be able to offer our customers the widest possible variety of lenses and services at the best possible prices. Over 50 years later, that sentiment is as true today as the day we ground our first pair of lenses!

 

One question I hear often from customers is "What makes IcareLabs different?"

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Topics: Insider, About IcareLabs

MyIcareLabs.com Is Your Complete Customer Portal

Posted by Nick Kidd on Dec 20, 2018 9:01:00 AM

 

Our myicarelabs.com customer portal is your one stop shop for everything your practice needs to be able to run smoothly.

 

Built in-house by James Payne in 2008, the simple and friendly user interface gives you complete access to every benefit you receive by being part of the Icare family.

 

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Topics: Insider, About IcareLabs, Lab Technician's Corner

Easily Track Your Orders And Review Statements With MyIcareLabs

Posted by Nick Kidd on Dec 6, 2018 9:03:00 AM

 

The myicarelabs.com customer portal does more than just simply placing your orders. We've already covered how you can order stock lenses/frames, print shipping labels, take care of lab credits, and easily find what you're looking for

 

How would you like the ability to track all of your jobs in progress or pull up completed jobs in on convenient location?

 

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Topics: Insider, Optical Sales Coach, Trade Talk, About IcareLabs, Lab Technician's Corner

Stop wasting time digging through price lists!

Posted by Nick Kidd on Nov 20, 2018 11:43:17 AM

 

 

Trying to find the correct price or availability for your patient's lenses can be a real chore. IcareLabs knows less time trying to find what you need and what it costs, means more time you can focus on your patients.

 

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Topics: Insider, Sales Strategies, Trade Talk, About IcareLabs

Lab Credits Made Easy With MyIcareLabs Customer Portal

Posted by Nick Kidd on Nov 15, 2018 11:56:40 AM

 

 

Two things are certain in life in the optical industry, taxes and warranties. While we can't help with the taxes, our 50 years of experience has helped IcareLabs make your warranty and credit process as easy as possible.

 

With our credit form you'll be able to easily ensure your account is credited properly.

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Topics: About IcareLabs, Lab Technician's Corner

Shipping Labels And Stock Cart - MyIcareLabs Customer Portal

Posted by Nick Kidd on Nov 1, 2018 9:01:00 AM

In my previous blog posts I showed you how easy it is to order your stock lenses and your stock frames through our MyIcareLabs customer portal. But what about checking out to receive your stock order?

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Topics: Insider, Optical Sales Coach, About IcareLabs, Lab Technician's Corner

Stock Lens Ordering Is A Breeze With IcareLabs

Posted by Nick Kidd on Oct 10, 2018 9:59:49 AM

One of our most praised functions in the myicarelabs.com customer portal is the ability to easily order your stock lenses.

 

IcareLabs is committed to making sure your practice has the lenses you need, when you need them!

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Topics: Revenue Tactics, Optical Sales Coach, About IcareLabs, Lab Technician's Corner

Need Stock Frames? IcareLabs Has Your Practice Covered

Posted by Nick Kidd on Oct 4, 2018 9:41:00 AM

Ordering stock frames has never been easier thanks to IcareLab's easy to navigate myicarelabs.com customer portal.

 

We can offer your practice a wide variety of options that enable you to decrease the amount of time your patients are waiting for their new glasses.

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Topics: Insider, Optical Sales Coach, Sales Strategies, About IcareLabs

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