IcareLabs Blog

One of the key advantages of partnering with IcareLabs is our intuitive online portal, which provides easy access to a variety of essential features. These include tracking job statuses, creating shipping labels, reviewing statements, paying bills, viewing up-to-date pricing, and most importantly, online ordering. To ensure a seamless experience, we've compiled answers to some of the most frequently asked questions about our online ordering system.

We are proud to announce that as of June 26th, we've successfully installed our brand new MEI Racer Swift edger. This has been no small feat as we had to completely redesign a large section of the lab and carefully coordinate with all of our departments for over a year to accomplish this with no disruption to your patients' jobs. So why did we put so much effort into this? Find out in our latest blog.

We recently marked our 56th anniversary, a milestone made possible by our incredible customers and dedicated employees! This past year has brought challenges, surprises, new equipment, and a wealth of learning experiences, but we wouldn't have it any other way.

In our ongoing quest to always be America's easiest lab to work with, our amazing customer portal provides all of our customers with 24/7 access to everything they need. This includes Rx ordering, payments, statements, and more. One of the best features available is real-time job tracking as your work is going through our lab! This blog will explain the various codes you'll see on the job status screen and the estimated turnaround time.

IcareLabs was excited and honored to be named as one of 2024's best places to work in the Tampa Bay area. This outstanding accomplishment not only highlights our company's success, but also emphasizes its dedicated focus on the well-being and development of its employees.

I was honored to join our Operations Project Coordinator, Anita, to help fit and dispense glasses to children in need within our community with our partner EyeQ Eyewear at a local YMCA. 

In the heart of IcareLabs, beyond the machinery and technology, lies a bond that goes beyond the business realm – a connection that considers our accounts not just as clients, but as an integral part of our extended family. For 56 years, this family has been the cornerstone of IcareLabs, shaping it into the optical powerhouse it is today.

As we bid farewell to 2023, we are both thrilled and saddened to announce the retirement of Scott Payne and Skip Payne from our organization. It is with a mix of excitement and nostalgia that we reflect on their leadership journey at IcareLabs, which began in the early 2000s following the passing of their father, our beloved founder, John Payne.

Today we celebrate 55 amazing years thanks to our amazing team members. We would also like to thank the many eyecare professionals across the USA who have supported us over the years.

Let's take a look at what 55 years looks like in numbers.

Another year down and many great lessons learned over the course of this past year. We've completed several equipment upgrades and fine-tuned numerous processes within the lab itself. Along the way, we've zeroed in o areas for improvement in the New Year. Let's take a look at what we learned and what it all means for us heading into 2023.