IcareLabs Blog

James & Danny Payne, IcareLabs President and Vice President

IcareLabs 2024 Year End Review

Dec 23, 2024 12:16:52 PM

Well, 2024 certainly has been a year for the history books here at IcareLabs. We had plenty of ups and a few big downs, as I'm sure most of you can relate to (specifically if you live here in Florida). All in all, this was definitely a year to remember, and I'm so glad that I've been able to share it all with my Icare family.

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How to create a successful PAL strategy for your optical shop

Creating a Successful PAL Strategy

Dec 13, 2024 4:07:55 PM

Let me share a little secret with you... your job is really challenging! There's something unique about selling a medical device in a retail environment. Working with the public, even in the best conditions, isn't for the faint-hearted.

The ideal scenario would be selling people products for their hobbies, where they get to buy fun things to enjoy their favorite activities. In this blog, I'll share how to create a strategy to help you sell more progressive lenses that really works.

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Top 4 Questions that we receive about ordering lenses through your IcareLabs portal

Top 4 Questions About Ordering Lenses on our myIcarelabs Portal

Nov 21, 2024 7:04:09 PM

One of the key advantages of partnering with IcareLabs is our intuitive online portal, which provides easy access to a variety of essential features. These include tracking job statuses, creating shipping labels, reviewing statements, paying bills, viewing up-to-date pricing, and most importantly, online ordering. To ensure a seamless experience, we've compiled answers to some of the most frequently asked questions about our online ordering system.

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Heritage Sport and Driver Lenses Explained

Heritage Sport & Driver Lenses

Nov 20, 2024 8:28:10 AM

One of the reasons our customers love doing business with us is the exceptional quality and versatility of our house brand line of freeform digital lenses. Our Heritage lenses are specially crafted to meet a wide range of visual needs, making them the perfect solution for patients who require customized vision correction. Whether you're looking for a daily wear lens or something to elevate your activities, the Heritage line has a design to fit almost anyone's lifestyle. Recently, we’ve expanded our offerings to include specialty lenses tailored for Sports and Driving, providing an even broader range of options for your patients.

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How to help your patient's drive safer

How to Help Your Patients Drive Safer

Oct 29, 2024 12:04:00 PM

Driving might seem like just another part of our daily routine—something we do without a second thought. But in reality, it’s like a high-stakes game of high-speed chess! Zipping down the highway at over 60 miles an hour, we're part of an intricate dance with fellow drivers. This daily drive requires skill, anticipation, and split-second decisions—nailing those lane changes, perfecting your blinker timing, and smoothly tapping the brakes. And above all, sharp vision is key.

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How to mount optical lenses into a metal frame

How To Mount Lenses Into Metal Frames: A Step-by-Step Guide

Oct 24, 2024 3:09:39 PM

How to Mount Lenses Into Metal Frames: A Step-by-Step Guide

Mounting optical lenses into metal frames requires precision, care, and a clear understanding of the process to ensure the best fit and performance. Whether you're a seasoned optician or someone handling this task for the first time, this guide will walk you through the essential steps to mount lenses into metal frames efficiently.

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How customer service can set your optical apart from competition

How Exceptional Customer Service Can Set Your Optical Practice Apart

Oct 21, 2024 1:13:58 PM

In today’s competitive optical industry, it’s not just the quality of the eyewear or the latest technology that drives success—exceptional customer service can be the game-changer. In a field where product offerings are often similar, the experience your clients have in your practice can be what truly distinguishes your brand from others. Here’s how superior customer service can set your optical practice apart.

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How to troubleshoot your progressive lenses

Troubleshooting Progressive Lenses In Four Easy Steps

Sep 19, 2024 2:47:56 PM

A recent blog I read inspired me go back to basics when we are helping our customers help their patients adjust to progressive lenses. This can be challenging, but a structured approach can make all the difference. Whether you're identifying the cause of discomfort or addressing potential issues before they arise, these strategies will help you achieve the perfect fit for each patient.

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When to use polycarbonate lens material for your patients glasses

When To Use Polycarbonate Lens Material For Your Patients' Glasses

Sep 11, 2024 2:00:37 PM

Choosing the right lens material for your patient’s glasses is a crucial part of ensuring their visual comfort, safety, and satisfaction. One of the most popular options, particularly for those with specific lifestyle needs, is polycarbonate. This material offers numerous advantages but also comes with certain limitations that should be considered. Here’s a guide to help you determine when polycarbonate lenses are the right choice for your patients.

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