We’re proud to share that IcareLabs has been named as a 2026 Ultimate Partner through Vision Monday and 20/20 Magazine’s annual Ultimate Partners program.
Each year, Vision Monday and 20/20 Magazine invite their ECP readers to share stories of successful collaborations and recognize companies they value as partners within the optical industry.
For us, that’s what makes this recognition so meaningful.
At IcareLabs, we’ve always believed that being a great laboratory means being more than the place you send your jobs. It means being a team you can rely on, a resource when you need help, and a partner that genuinely wants to see your practice succeed.
To know that eye care professionals see that value in their relationship with IcareLabs means a great deal to our entire team.
Making Lab Work Easy
Since 1968, our goal at IcareLabs has been simple: make lab work easy.
Independent eye care professionals have enough to manage. Between caring for patients, running a business, training staff, managing costs, and keeping up with an ever-changing optical industry, your laboratory should make your job easier, not add another layer of complexity.
That philosophy shapes the way we do business.
We believe in simple, straightforward pricing. We invest in technology that makes managing your lab work more convenient. And most importantly, we believe there should always be a real person available when you need help.
From our 99% customer service answering rate to the convenience of our myIcareLabs customer portal, everything we do is designed to make working with your lab simpler.
Through our online portal, customers can place orders, track jobs, manage warranty remakes, access account information, and more in one convenient location. When a question comes up or a job needs extra attention, our team is here via chat, text, or a phone call to help.
It’s about removing friction wherever we can so you can spend less time managing your lab and more time focused on your patients and your practice.
More Than a Pair of Lenses
Of course, quality eyewear matters. But we believe a strong laboratory relationship goes beyond the lenses themselves.
It’s knowing who to call when you have a question. It’s having someone help you work through a challenging prescription or explore the right options for a patient. It’s getting straightforward answers and knowing there is a team on the other end that cares about finding a solution.
As a family-operated laboratory, relationships have always been an important part of who we are.
Our customers aren’t simply account numbers. They’re independent practices and optical teams that we have the opportunity to get to know, support, and grow alongside.
Our goal is to feel like an extension of your team.
This Recognition Belongs to Our Customers
Being named as a 2026 Ultimate Partner is an honor, but what means the most to us is where that recognition comes from.
It comes from you.
Our customers have helped shape IcareLabs into the laboratory we are today. Your questions help us identify where we can provide better support. Your feedback helps us improve. Your trust allows us to continue doing what we love every day.
Every job you send us represents a patient who is trusting your practice with their vision, and in turn, you are trusting us to be part of that care. We never want to lose sight of what that means.
So while we are incredibly proud to see the IcareLabs name included in the 2026 Ultimate Partners program, we see this recognition as something we share with the independent eye care professionals who made it possible.
Thank you for trusting us with your patients, your practices, and your business.
Continuing to Earn Your Partnership
Recognition is something to celebrate, but for us, it’s also a reminder of the responsibility that comes with being considered a trusted partner.
The optical industry will continue to evolve. New technologies will emerge, patient expectations will change, and independent practices will face new challenges and opportunities.
Our job is to evolve with you.
We’ll continue listening to our customers, investing in tools that make your lives easier, providing straightforward pricing, answering the phone, solving problems, and looking for new ways to support independent eye care.
Because at the end of the day, being an Ultimate Partner isn’t about a title.
It’s about being the kind of lab our customers can count on every day.
To Vision Monday, 20/20 Magazine, and especially the eye care professionals who recognized IcareLabs through the Ultimate Partners program, thank you.
We’re proud to be your lab, and even prouder to be your partner.
