If you want to see your optical practice’s profits disappear fast, watch remakes—not lab bills. Remakes are rarely random; they’re a sign of process gaps, measurement errors, staff training issues, or lens/frame mismatches. The good news? These problems are predictable—and fixable.
Here’s how to tackle them.
A “free” remake might look harmless, but each one costs far more than the lab invoice:
In reality, a single remake can cost 2–3x the lab charge. Reducing remakes is one of the fastest ways to improve profitability—without raising prices.
Most fall into four categories:
1. Standardize Your Process
Map your workflow from prescription to follow-up and plug gaps with simple checklists.
2. Measure Consistently
Use one method per measurement type, document all critical parameters, and define re-check rules. Consistency beats perfection.
3. Train Your Team
Focus training on real remake examples. Monthly huddles and quarterly deep dives help staff catch problems before they reach the lab.
4. Choose Lenses and Coatings Wisely
Match lens design to lifestyle, respect frame and prescription limits, and set clear patient expectations.
Log every remake with Rx type, frame, lens, coating, and reported problem. Review monthly to spot trends, guide training, and refine your workflow.
Remakes don’t have to drain your profits. With a solid process, consistent measurements, targeted training, and smart lens selection, remakes can go from constant frustration to rare exceptions—freeing up your time, boosting staff confidence, and keeping patients happy.