A recent blog I read inspired me go back to basics when we are helping our customers help their patients adjust to progressive lenses. This can be challenging, but a structured approach can make all the difference. Whether you're identifying the cause of discomfort or addressing potential issues before they arise, these strategies will help you achieve the perfect fit for each patient.
Start with a clear, step-by-step process, and make sure to document everything. I find it helpful to use a two-column format to compare data from the old pair and the new pair side-by-side. This makes it easy to pinpoint key differences. Focus on:
With all the data in hand, examine each aspect: what has changed, and by how much? Begin with the
Keep your patient informed at every step. Briefly explain what you’re doing and why. Addressing their concerns early on can prevent complaints later. Plus, educating them shows your expertise and builds trust. Hearing “no one has ever explained that before” should be a red flag—we need to do better in optics.
If you’re stuck, don’t hesitate to contact your lab. They’ve processed countless orders and have a wealth of knowledge. Think of them as the encyclopedias of lenses. Share your analysis with them, and they’ll provide the solution. Trust their expertise—they’ve seen it all.