Our myicarelabs.com customer portal is your one stop shop for everything your practice needs to be able to run smoothly.
Built in-house by James Payne in 2008, the simple and friendly user interface gives you complete access to every benefit you receive by being part of the Icare family.
This blog post will be your handy guide to all of the functions available on your account. Feel free to bookmark it in your browser for easy access as you get accustomed to doing things the Icare way.
Click any of the blue hyperlinks to be taken to the blog post that goes into greater detail for each function. They correspond with the blue functions box on the left hand side of your screen when logged in (pictured above):
Here you'll be able to place your orders 24/7. This allows us to help keep our prices low and cut down on order entry errors. Once you click "Send Order", uncut jobs will begin processing immediately. Frame to come orders will be started as soon as we receive the frame. This ensures proper cutout.
2) Stock Lenses
Here you will be able to see the full availability of our uncut stock lenses and order them as needed. We keep several of the most common ranges of clear CR-39 and polycarbonate lenses at the lab. All other stock lenses typically take 1 day to arrive from our warehouse before being shipped.
3) Stock Frames
We do have a selection of stock frames available which you can purchase here. You can also use our "Supply Frame" option to have us process the complete job without having to send the frame in. This can be found under the "Job Type" drop down menu when placing orders from the "Place an Rx Order" screen (#1 listed above).
The stock cart allows you to check out all orders of stock lenses and stock frames. Once you click "Send Order", your stock order will be processed and shipped.
Here you will be able to print out flat rate pre-paid UPS labels as needed to send packages from your practice to IcareLabs.
6) Credit Form
Our credit form allows you to easily receive credit for all warranties, doctor's remakes, non-adapts etc. You can print out the PDF as needed. Once printed, simply press back button on your browser to return to the myicarelabs.com customer portal.
These 3 functions will allow you to search and find the availability and pricing for every lens/material combination we carry. They're updated constantly with new products as soon as they become available. You'll also be able to find availability for older products such as glass options not listed on our regular price list.
Once your orders are placed, you'll be able to come here to track your orders as they are being processed in the lab. You'll also be able to find all of your completed jobs archived under the "Jobs Completed" tab. The "Tracking" tab will provide your package's tracking details from UPS or USPS.
This function will allow you to see a snapshot of your account balance going back 120 days.
10) View Price List
Here you can print out a PDF of our most recent price list. Edging/finishing pricing is listed on page 16 along with AR pricing and optional services. You can always verify that you have the most recent price list by checking the bottom left hand corner of any page for the "Last Updated" date. Click the back button on your browser to return to the myicarelabs.com customer portal.
11) View Statements
This function will allow you to view a PDF for your Icare statements. The prior month's statement is generated automatically on the 2nd business day of each new month. You'll also have older statements archived here for your convenience.
12) Change Password
This function allows you to change your account password at anytime by entering your old password and then your new password twice. Customer service can reset your account password if needed. If it's your first time logging in to your account after any password reset, you'll need to come here to update your password before you'll be able to use other functions.
This will end your session and log you out of your account.
All of our customers love how simple and easy our customer portal makes their lives. We hope you feel the same once you've had a chance to try it.
You can always reach out to our customer service for any assistance. They are available Monday through Friday from 8 am till 6 pm EST. You can also use the "Live Chat" option in the top right hand corner of our portal.
The topic we are often questioned about from new Icare family members is about our customizable shipping. If you'd like a refresher on how that works, CLICK HERE!