IcareLabs Blog

4 Ways To Increase Patient Satisfaction At Your Optical

Posted by James Stephany on Jun 13, 2019 9:09:00 AM

 

We are all in the business of striving to help each patient recreate perfect vision and we always hope every patient leaves satisfied. While we know that won't always be the case, there are some key drivers that will help to achieve those lofty goals!

 

Every patient is different and even in patients with similar Rx's the end result for their lenses can have a wide amount of variance. This is all based upon their individual needs.

 

From older traditional progressives like the tried and true Varilux Comfort to newer top of the line digital progressives like the Shamir Autograph Intelligence, and even with simple single vision lenses or new technology like Eyezen single vision lenses, every patient has a wide variety of options available to them.

 

Here are 4 easy ways you can increase patient satisfaction at your optical dispensary:

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Topics: Insider, Revenue Tactics, Optical Sales Coach, Sales Strategies, Eye Care Community, Trade Talk, Eyewear 101

Putting The Service Back In Customer Service

Posted by James Stephany on May 7, 2019 5:45:55 PM

 

One reason your patients come to your practice is the customer service they receive. If they have a bad experience then they are less likely to return.

 

A good experience can give you precious word of mouth advertising and that unsolicited recommendation from one patient to another is more valuable than just about any other type of advertising for your practice!

 

Here at IcareLabs, we try to operate with the same kind of mindset. Last year 15% of our new customers were direct referrals from our current customers. We like to say we're big enough to meet all your needs, yet small enough to care. Ever wonder why that is?

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Topics: Insider, Eye Care Community, About IcareLabs

SNEAK PEEK: Transitions Gen 8 Coming Soon!

Posted by Nick Kidd on Feb 5, 2019 12:44:00 PM

 

Transitions Signature 7 lenses made leaps and bounds over Transitions VI which launched a new era of photochromic lenses for patients to enjoy. Now the new Transitions Gen 8 is poised to revolutionize the industry once again!

 

(As of July 10th, 2019 Transitions Gen 8's first wave has launched, CLICK HERE to visit our recently updated blog post featuring the availability chart and more!)

 

Building off of the massive success of last years new Transitions 7 Style Colours and XtrActive Style Mirror options, your patients will now have the latest technology behind their new favorite pair of glasses.

 

Coupled with the Instant $100 program that will help increase your optical sales through second pair purchases, 2019 can be your practice's best year yet!

 

Let's take a look at the roll out:

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Topics: Insider, Revenue Tactics, Marketing, Optical Sales Coach, Sales Strategies, Eye Care Community, Trade Talk, Lab Technician's Corner, Eyewear 101, Infographics

IcareLabs Teaching The Next Generation Of Opticians

Posted by J. Tyler Payne on Nov 8, 2018 9:07:00 AM

 

Recently, our very own Director of Sales and Marketing, James Stephany, took time out of his busy schedule to give a lecture at Wiregrass Georgia Technical College.

 

This was a great opportunity for James to share his belief in the importance of opticians and their labs being on the same page. This cooperation is paramount in ensuring every patient can get the best possible pair of glasses to fit their needs and lifestyle.

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Topics: Optical Sales Coach, Eye Care Community, Lab Technician's Corner, Eyewear 101

4 Simple Ways You Can Help Your Lab Help You!

Posted by James Stephany on Oct 15, 2018 3:17:31 PM

As a wholesale optical lab, we do not wake up in the morning hoping we can create issues for you and your patients. It is actually the exact opposite. We love the fact that by partnering with you and your practice, we're able to provide your patients with the best vision possible.

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Topics: Insider, Optical Sales Coach, Eye Care Community, Trade Talk, Eyewear 101

Kodak Precise Progressive Lenses Working For You!

Posted by Sue Cushman on Jun 1, 2018 9:51:00 AM

We constantly hear Eye Care Professionals asking how they can lower their lab bill without sacrificing the quality their patients have come to expect from them.

 

Have you thought about thinking outside the camera lens with Kodak progressive lenses?

 

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Topics: Insider, Revenue Tactics, Optical Sales Coach, Sales Strategies, Eye Care Community

3 Best Practices For Choosing Your Patient's Transitions Lenses

Posted by James Stephany on May 29, 2018 11:10:00 AM
 
Free Transitions Sales Coach Consultation
 
Choosing the right Transitions product ensures maximum satisfaction , loyalty , and practice growth .

We also understand Transitions lenses have several products to choose from. We sometimes hear our ECP's ask how they can make sure they are choosing the best Transition product for each patient.

So how do you do that? It's easy!
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Topics: Revenue Tactics, Optical Sales Coach, Sales Strategies, Eye Care Community, Eyewear 101

Have Your Practice Stand Out With Kodak Unique Prescription Glasses

Posted by Sue Cushman on May 22, 2018 12:04:00 PM

Are you looking for a good way to have your practice stand out from the big box retailers and other competition? Of course you still want to provide excellent customer service too. So what's an eye care professional to do?

You can utilize the built-in branding of Kodak progressive lenses to improve patient satisfaction and grow your optical business!

 

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Topics: Insider, Marketing, Optical Sales Coach, Sales Strategies, Eye Care Community

New Infographic: 10 Eye Health Problems Detected Through Our Eyes

Posted by Eric Jaqua on Apr 4, 2017 11:18:46 AM

Just in case you missed it, there's a great infographic in the March 13, 2017 issue of Vision Monday. It gives great information you can share with your patients about factors that can effect eye health. "Studies have shown that eyes are definite windows to our overall health."

Remind your patients that annual eye exams are an important key to healthy living, and that many health issues may be identified and/or predicted during their eye doctor visit.

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Topics: Eye Care Community, Health Issues, Infographics

Make Eyeglasses from Scratch?

Posted by Eric Jaqua on Jan 27, 2017 3:41:28 PM

Imagine, if you will, a post-apocalyptic world where  wholesale optical labs like IcareLabs no longer operate. <Gasp!> What could you use to make prescription eyeglasses from scratch? How would your patients see to find you? Who could supply the squinting masses with eyeglasses?

Seems far fetched, doesn't it? Well, we found a video with a guy who did just that. One of the guys at How to Make Everything has done the unthinkable. We're talking about making glass from sand and a frame from a tree he personally downed with an axe he crafted from aluminum foil. Okay, I made the axe thing up - but he really did make glass lenses and frames from scratch.

How'd they turn out, you ask? Let's just say it's very complicated and required a lot of steps. Gotta give the guy credit for trying...

Check it out:

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Topics: Eye Care Community

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