IcareLabs Blog

Here at IcareLabs, we understand that every job we process is more than just a number. Every lens tells a story. It's your patient that we get to help recreate perfect vision for!

Our customer service team understands this too, which is why we've geared our entire company around being able to provide your practice with the best customer service possible.

We are able to maintain a 98.3% answer rate. When our accounts call us, we answer!

Here at IcareLabs we believe that every practice should have easy access to the resources they need whether they have an account with us or not. That's why we've redesigned and launched the new IcareLabs Resource Center. Your one-stop shop for all of your ECP and POP needs!

Our family had no idea how drastically all our lives would be forever changed when my grandfather, John W. Payne, founded IcareLabs 51 years ago. In 2008, John was posthumously inducted into the Lab Division Hall of Fame. I am beyond honored to announce one of his sons, and my uncle, Skip Payne, will be inducted into the Lab Division Hall of Fame in 2019!

When my father started IcareLabs over 50 years ago, we had no idea just how far we would come all these years later. Our family moved to Florida to pursue my father's dream of starting an optical lab, with not only the best prices, but also the best selection. At the time, none of us knew just how drastically our lives were going to be forever changed.

One reason your patients come to your practice is the customer service they receive. If they have a bad experience then they are less likely to return.

A good experience can give you precious word of mouth advertising and that unsolicited recommendation from one patient to another is more valuable than just about any other type of advertising for your practice!

Here at IcareLabs, we try to operate with the same kind of mindset. Last year 15% of our new customers were direct referrals from our current customers. We like to say we're big enough to meet all your needs, yet small enough to care. Ever wonder why that is?

IcareLabs was founded in 1968 with the mindset that we should be able to offer our customers the widest possible variety of lenses and services at the best possible prices. Over 50 years later, that sentiment is as true today as the day we ground our first pair of lenses!

One question I hear often from customers is "What makes IcareLabs different?"

Our myIcareLabs.com customer portal is your one stop shop for everything your practice needs to be able to run smoothly. This gives all of our customers direct access to everything you'll need for your account.

Built in-house by James Payne in 2008, the simple and friendly user interface gives you complete access to every benefit you receive by being part of the Icare family.

The myIcareLabs customer portal does more than just simply placing your orders. We've already covered how you can order stock lenses, print shipping labels, take care of lab credits, and easily find what you're looking for. 

How would you like the ability to track all of your jobs in progress or pull up completed jobs in on convenient location?

Trying to find the correct price or availability for your patient's lenses can be a real chore. IcareLabs knows less time trying to find what you need and what it costs, means more time you can focus on your patients.

Two things are certain in life in the optical industry, taxes and warranties. While we can't help with the taxes, our 50 years of experience has helped IcareLabs make your warranty and credit process as easy as possible.

With our credit form you'll be able to easily ensure your account is credited properly.